Bayfield, Colorado, February 2016
Natural Horseman Saddles, Exclusive provider of Parelli Saddles, wants you and your horse to be happy with our products and our service. The research and development we have performed insures our ability to build a saddle system and customizable fit that provides satisfaction for you both. Our team is available to serve you if you have custom fitting questions or concerns. In order to understand our Terms, Conditions and Return Policy, please read our Buyers Agreement carefully.
1. TERMS & CONDITIONS
All of our saddles are handcrafted by Master Saddlers, built on our proprietary SMARTFLX TM trees,
exclusively made for us by Steele Saddle Tree and Lariot England. All saddles engage the serious effort
and talent of a number of craftspeople and staff who go to work for you upon receipt of your order.
2. PAYMENT POLICY
A full payment is due when your saddle is ready to ship to you, which can be sooner than the 3 - 4 months anticipated production schedule. If you are unable to do so immediately, we ask that a 50% payment be made to secure that your saddle is held in our warehouse for the rest of the originally predicted 3 months period of production. At the end of the 3 months period we ask for a full payment, so your saddle can be shipped to you. If you cannot make your full or 50% payment, sadly, we will be forced to charge a 20% re-stocking fee and offer the saddle for sale. For accessories full payment is due before we ship your order. Natural Horseman Saddles may require a 50% deposit on the saddle order, depending on the type of saddle, style, rider and horse specifications that are selected. A deposit will always be required if more than one saddle is ordered. Our customer service team will notify you when a deposit is required.
3. CANCELLATION POLICY
Any saddle order may be cancelled at no charge within 48 hrs of order, incl. orders on in-stock saddles. In case the saddle has shipped already (in-stock saddles only), you, the customer, are responsible for round trip shipping costs.
After expiration of 48hrs, Saddle orders cannot be cancelled, changed, returned or refunded at any time without prior (to order) written agreement from Natural Horseman Saddles. If you wish to cancel your order after expiration of 48 hrs after you have placed your order, in-store credit or exchange for alternative saddle may be available in lieu at Natural Horseman Saddles discretion.
Any saddle accessory order may be cancelled at no charge within 48 hrs of order. In case the accessory has shipped already, you, the customer, are responsible for round trip shipping costs. The cancelled items must be returned to NHS prior to receiving the refund. After 48 hrs, saddle accessory orders are considered final sale and are non-refundable and non-returnable except for in-store credit at NHS discretion.
Although all Natural Horseman Saddles products are non-refundable and non-returnable without prior written agreement from Natural Horseman Saddles, please contact our customer service team and we will do our best to address your concerns.
4. RETURN POLICY
You understand that, upon receipt of the saddle or any other product, it will be subject to your inspection and approval. It is your responsibility to inform us and report about damaged, defective items or incorrect shippings within 7 days after you have received our shipment to qualify for refund, exchange or in-store credit.
If you wish to return an (A) defective accessory or (B) an accessory that does not match your order, please send us an email within 48 hrs to obtain a Return Authorization Number (RA#) and shipping instructions. Natural Horseman Saddles will take care of round trip shipping for (A) and (B). For your protection, we encourage you to send your approved return prepaid via UPS or FedEx utilizing our instructions and/or emailed label. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery.
Natural Horseman Saddles is not responsible for return packages that are lost or damaged by the return shipping company.
4.1. DEFECTS OR FAILURE TO DELIVER
In the event any of the following may occur, Natural Horseman Saddles will make its best effort to correct the problem promptly. In all instances, Natural Horseman Saddles reserves the right to correct the problem, repair material defects or replace a saddle for any of the reasons stated below. All repairs must be performed by Natural Horseman Saddles’ approved craftspeople unless otherwise agreed to in writing.
Saddle is qualified for return and full-value money refund, exchange or in-store credit if any of the following apply:
- THE INTERFACE
- TEST RIDE
- HOW TO
- Check Balance Point
- Choose The Right Pad
- Find Cinch/Girth Position
- Find Max. Shoulder Backswing
- Find Shoulder At Standstill
- Lift Your Horses Back
- Measure Cinch Length
- Measure For Gullet Size
- Measure Girth Length
- Measure Your Inseam
- Place Your Shims
- Position Your Saddle
- Set Up Your Airpad
- Set Up Your Smartpad
- Shim English Saddles
- DEEPER LEARNING
- HOW TO
- About Us
- Parelli Saddles International
- FREE SADDLE FIT EVALUATION